According to Henry Mintzberg in his book “the nature of managerial work “a manager fulfills 10 roles which can be categorized into 3 groups
- Interpersonal role
- Informational role
- Decisional role
- Interpersonal role
Interpersonal roles include those roles that involve human interaction
Here the manager plays three roles:
- Figure head – the manager is symbolizing authority within an organization
- Leader -the manager here gives instructions, leading employees and motivating employees
- Lia son -here the manager links persons inside the organization and those outside the organization while coordinating activities
- Informational role
This is the role of collecting analyzing and distributing information
The manager plays the role of:
- Monitor -this involves seeking, receiving and distributing information
- Disseminator – this entails forwarding of information to other members of the organization
- Spokesperson – involves speaking on behalf of the organization
- Decisional role
here the manager performs the role of making decision
the manager performs plays four roles
- resource allocator -involves sourcing and allocating resources to different activities
- disturbance handler – this involves resolving disputes among parties, taking correctional measures as well as resolving crisis
- negotiator- this involves negotiating contracts, deals, collective agreement with trade unions
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